1. Consent

We request You to carefully read this Privacy Policy and Our Terms of Use before sharing personal information with us.

By providing Us Your personal information yourself, or by making use of the Services provided through the Portal, You hereby acknowledge and provide express consent for the collection, receipt, storage, use, processing, disclosure, and transfer of Your personal information in accordance with the provisions of this Privacy Policy.

Collection, use, and disclosure of information which has been designated as “Personal Information” under the Information Technology Rules, 2011 requires the express consent of the User. By affirming Your assent to this Privacy Policy, You provide Your consent to Oha Research for such use. You have the choice, free from coercion, to not access the Portal if you do not agree.

2. Health App Declaration & Medical Data

OHA Ehr (Hospital) is designated as a Health and Medical application. Our primary purpose is to provide an Electronic Health Record (EHR) and Practice Management System for doctors and a healthcare discovery/booking platform for patients.

2.1 Medical Data Collected

Through the app, doctors and patients may input, manage, and store sensitive patient health data (Protected Health Information or PHI), including:

• Patient medical history, consultation records, and clinical notes.
• Vitals and measurements (e.g., Blood Pressure, Fever, Weight, CDC/WHO growth charts).
• Medical prescriptions, treatment plans, and diagnostic reports.

2.2 Use & Restrictions of Health Data

• Core Functionality: Health data is collected strictly to facilitate the core functionality of the app—enabling doctors to manage their practice, prescribe treatments, track patient health, and generate invoices.
• No Unauthorized Sharing: We do not sell, rent, or trade Protected Health Information (PHI) or any user data to third parties. We do not use health data for advertising, marketing, or any other unapproved purposes.
• Medical Disclaimer: This app is a tool for licensed medical professionals and a record-keeping tool for patients. It does not replace professional medical advice, diagnosis, or treatment.

3. Collection of Personal Information

“Personal Information” includes ‘sensitive personal data or information’ (as defined under applicable Indian law) and other information that You share with Us.

3.1 Users (Doctors and Patients)

We may collect information such as Your name, medical registration details, clinic address, email, phone number, medical records and physical/mental health condition.

3.2 Non-Personal Information

Information such as the type of internet browser, operating system, IP address, and app usage metrics may be picked up automatically by the use of certain technologies, such as cookies, to improve Our service.

3.3 Device Permissions & Hardware Access

To provide our Services, OHA Ehr requires the following permissions. A prominent disclosure is shown to the user before requesting sensitive permissions.

4. Cookies

Cookies are alphanumeric identifiers stored on the User's device. Our Portal uses these “cookies” to collect information and improve Our service (such as retaining your login state). Please note, a cookie in no way gives Us access to Your device. You can choose to reject cookies in your web browser, but this may affect certain features of the Portal.

5. User's Rights (Access, Withdrawal, & Deletion)

All information provided to Oha Research is voluntary. Users have the right to withdraw consent at any time, but withdrawal will not be retroactive.

5.1 Access and Modification

Users can access, modify, and correct their Personal Information directly through the app settings or by emailing us at support@oha.in.

5.2 Account and Data Deletion

You have the right to delete your OHA Ehr (Hospital) account and associated personal data.

To request account deletion, please visit our secure Data Deletion Portal at: https://www.oha.in/user-delete-request

Alternatively, you can email us directly at support@oha.in with the subject line “Account Deletion Request”. We will process your request within 30 days.

5.3 Health Data Retention for Legal Compliance

6. Opt Out

Oha Research may send You notifications regarding promotional offers or new features. You always have the option to opt-out by clicking the unsubscribe link in our emails. If You opt out of promotional emails, We may still send You critical, non-promotional emails, such as OTPs, appointment confirmations, or billing receipts.

7. Data Security Measures

We implement industry-standard administrative, physical, and technical safeguards to protect PHI and personal data from unauthorized access, alteration, disclosure, or destruction.

• All data transmission between the app and our servers is encrypted using HTTPS/TLS.
• Sensitive data stored on our servers is encrypted at rest.
• Access to database systems is restricted to authorized personnel.

8. Amendment

Oha Research reserves the right to amend this Privacy Policy as and when required to comply with new Google Play Developer Programme Policies or Indian legal frameworks. Your continued use of the Portal shall be deemed to be Your acceptance of such changes.

9. Grievance Redressal

In compliance with the Information Technology Act, 2000 and the rules made thereunder, we have appointed a Grievance Officer.

If you have any questions, comments, or concerns about this Privacy Policy, or wish to exercise any of your rights (including data deletion or correction), you can contact our Grievance Officer: